Refund Policy

At Kioh Tea, we are committed to providing our customers with the finest quality tea products and excellent customer service. We understand that sometimes situations may arise where a refund or exchange is necessary. This Refund Policy outlines the terms and conditions for receiving a refund or making an exchange for coffee purchased from our website. By making a purchase, you agree to abide by the following terms:

  1. Eligibility for Refund or Exchange: We offer refunds or exchanges on tea products under the following conditions:

    • You received the wrong product.

    • The product arrived damaged or in poor condition.

  2. Timeframe for Refund or Exchange: To be eligible for a refund or exchange, you must notify us within 7 days of receiving the coffee product. Any requests received after this timeframe may not be considered.

  3. Return Process: To initiate a refund or exchange, please follow these steps: a. Contact our customer support team at kiohteaevents@gmail.com and provide your order details, including the order number, your name, and a description of the issue. b. Our customer support team will guide you through the return process and provide you with instructions on how to return the coffee product. c. Pack the product securely in its original packaging or a suitable alternative to prevent any damage during transit. d. Ship the returned coffee product to the address provided by our customer support team. We recommend using a trackable shipping method and retaining proof of postage. e. Once we receive the returned product, our team will assess the issue and process your refund or exchange accordingly.

  4. Refund Options: Depending on the circumstances, we offer the following options for refunds:

    • Refund to the original payment method: If eligible, we will refund the full purchase price, including any applicable shipping charges, to the original payment method used for the purchase.

    • Store credit: In certain cases, we may offer store credit as an alternative to a refund.

  5. Exclusions: The following situations are not eligible for refunds or exchanges:

    • Change of mind or personal preference.

    • Products that have been opened, used, or consumed.

    • Delays or damages caused by the shipping carrier or external factors beyond our control.

  6. Contact Us: If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at [customer support email/phone number]. We are here to help you and resolve any issues you may have.

Please note that this refund policy is subject to change without prior notice. Any updates or modifications will be posted on our website, and the revised policy will apply to any purchases made after the update.

Last updated: June 12, 2023